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課程名稱 |
服務與營運管理
Service and Operations Management |
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開課學期 |
109-1 |
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授課對象 |
管理學院 管理學院企業管理碩士專班(GMBA) |
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授課教師 |
陳家麟 |
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課號 |
GMBA7094 |
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課程識別碼 |
749EM1160 |
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班次 |
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學分 |
3.0 |
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全/半年 |
半年 |
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必/選修 |
必修 |
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上課時間 |
星期一A,B,C(18:25~21:05) |
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上課地點 |
管一402 |
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備註 |
本課程以英語授課。GMBA晚間課程(ABC時段)上課時間為19:00-21:45與楊曙榮合授
限GMBA班學位生
總人數上限：66人 |
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Ceiba 課程網頁 |
http://ceiba.ntu.edu.tw/1091GMBA7094_ |
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課程簡介影片 |
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核心能力關聯 |
核心能力與課程規劃關聯圖 |
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課程大綱
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課程概述 |
Service and Operations Management |
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課程目標 |
OBJECTIVES
1. Understand the role and importance of SOM in an organization.
2. Learn the fundamental concepts, tools and methodologies in SOM.
3. Acquire knowledge about context of application, managerial skills and better attitudes in learning. |
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課程要求 |
GRADING POLICY
Class Participation 20%
Two Assignments 20%
Group Project Presentation 15%
Group Project Report 15%
Final exam 30% |
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預期每週課後學習時數 |
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Office Hours |
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指定閱讀 |
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參考書目 |
Textbook
Operations Management – Processes and Supply Chains by Krajewski, Ritzman and Malhotra, 11th ed., 2016 |
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評量方式
(僅供參考) |
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週次 |
日期 |
單元主題 |
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Week 1 |
9/14 |
Introduction to service and operations management |
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Week 2 |
9/21 |
Managing quality |
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Week 3 |
9/28 |
Inventory Control |
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Week 4 |
10/05 |
Process management |
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Week 5 |
10/12 |
Managing process constraints |
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Week 6 |
10/19 |
Designing lean systems (Toyota) |
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Week 7 |
10/26 |
Predictive analytics |
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Week 8 |
11/02 |
Forecasting demand for services (Gnomial) |
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Week 9 |
11/09 |
Sales and operations planning |
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Week 10 |
11/16 |
Flexible supply chains (Sport Obermeyer) |
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Week 11 |
11/23 |
Revenue management(Uber) |
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Week 12 |
11/30 |
Operations model innovation(Zipcar) |
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Week 13 |
12/07 |
Team project presentations |
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Week 14 |
12/14 |
Team project presentations |
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Week 15 |
12/21 |
Final exam |
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